Saturday, November 24, 2007

If It Walks Like a Duck...

If you were to think about it logically, not everyone who acts the way a thief would act is a thief. But every thief who acts like a thief certainly is. So how do you tell the difference between two people exhibiting thief-like behavior? Which one is the criminal, and which one doesn't realize how his behavior looks to an observer?

I post this observation, and the attendant question, because of something that happened to me last night, and something that happened today.

Before I get to the story of the two situations, I want to make it perfectly clear that I understand that it is not always easy for a person to see that his behavior may be negatively perceived, because he does not perceive his behavior to be negative. The political correctness crowd have convinced us that stereotyping is an invalid method of determining potential dangers in our midst. They say that just because something walks like a duck, quacks like a duck, and lays duck eggs, doesn't mean that it's a duck.

Bullshit, I say! If it walks like a duck, quacks like a duck and lays duck eggs, it's a duck. If you dress like a thug, talk like a thug, and act like a thug, you may be the valedictorian of your class at the local Parochial school... but pardon me, if you don't mind (and I don't give rat's ass if you do), if I assume you're a thug, and take steps to protect me and mine until you prove otherwise. How a person is perceived is at least as much the responsibility of that person, and I say much more, as that of someone observing him.

With that, let me tell you the story of my night and day.

I usually work during the day, as I find that the "Weirdness Quotient" is lower than at night, plus it allows me to have at least the opportunity of a somewhat normal life outside of my cab. However, Friday was a very slow day, so I went home for a few hours to rest, intending to go out later and make a few extra bucks.

After getting back on the streets at about 1030pm, my very first call took me to Pomeroy's a very nice tavern/bar at the intersection of Missouri Avenue and Camelback Road, where I was to pick up Joe. I later found out that Joe was a friend of the owner of the establishment. He was also clearly highly intoxicated. I escorted him out to my car, helped him in, and took him home. He gave me the old "take me to such-and-such a corner." When we got to that corner, he said to go straight, and he'd point out his house. Well, we got to the next corner without him saying a word. By requiring him to sit up straight, look out the window and point out his house, I was able to get him home.

While I waited, he went through his pockets, but couldn't come up with any money. He then said he would have to go inside to get some money. I told him I'd wait, but reminded him that the meter was still running. He never came back. I left a note on his door to call me, but here we are, almost twenty-four hours later, and he has yet to do so.

Last night, I gave him the benefit of the doubt, figuring that in his drunken state he merely forgot that I was outside waiting. I also presume that he did not know that his script of "I need to get money from the house" is a common ploy among the thug set. So at the time, I hoped for the best, left him the note, and figured he'd call me.

That he didn't has led me to change my mind.

Joe, if you're reading this, you need to know that I think you're a thief. Everyone else reading this thinks the same thing, because if you weren't, you'd have called by now to make reparations. I know where you live. That I don't publish your address, a picture of your house, and your car's license plate is charity on my part, not fear of retaliation from you, you drunken pissant!

Now on to the second event, from today, about 130pm to be precise.

I went to a Denny's to pick up someone who I'll call "Sidney", because I don't remember this name. I was on-site within three minutes of receiving the call, which obviously pleased Sidney. He got in the car, with a plastic garbage bag full of who-knows-what, and told me where he wanted to go, which was about three miles away. I started the meter, and we were off. He asked what the fare would be. I said about ten dollars (it actually turned out to be a little over nine). He then said to take him as far as I could for six dollars.

Now, because the "flag drop" is $2.50 (the minimum service charge just for showing up), and the per-mile charge is $1.80, six dollars would only get him about halfway there. I told him this. When we got to six on the meter, he said to keep going, that he'd just as soon pay what it took to get the rest of the way there. Arriving at his destination, the meter, which Sydney could clearly see, said $9.40. However, I only asked him to pay nine, hoping I'd end up with ten, but figuring I wouldn't, because of his evident miserliness over how much the fare would be. If he really didn't want to spend money on himself, then my needs would be probably be disregarded.

Rather than paying me right away, Sidney opened the car door, grabbed his garbage bag, and started to step out.

Does this remind you of anything? It did me.

See, almost everyone who ever ripped me off by not paying the fare stepped out of the cab as a prelude to taking off.

Sidney walked like a duck.

Remember how I said he asked what the fare would be, changed his destination over a money issue, and then directed me to continue on to his original destination? This is a common ploy of thieves. First, a thief would want to lure me into a false sense of security. I'm supposed to think, "Well he has money, just not enough to get him where he really wants to go. But, he's being upfront about his money issue, so he'll at least pay me for the shorter trip." Then thief reverts to his original destination, to set me off balance. Whatever his actual motivation, Sidney's behavior mimicked that of a thief.

Sidney quacked like a duck.

As to the garbage bag, it was Sidney's duck egg.

I don't want to get into a long-winded explanation of why it was a red flag. It was a garbage bag, for pity' sake, not a Louis Vuitton briefcase! Anyone with three days experience in the cab world would have looked at it askance.

So I said to him, "Sir (yes, I actually did use the word "Sir"), you need to pay me before you exit the car."

This brought him up short. He said, "But I need to stand up to get to my wallet!"

A likely story.

I'm not exactly what you'd call svelte. As a matter of fact, to refer to me as merely "husky" is a grand compliment. As big as I am (and believe me, I'm huge, at over six feet tall, weighing in at three hundred pounds), I can still easily get my hand under either one of the enormous Christmas hams that comprise my buttocks, to get to my wallet. He should have be able to do the same, as he was a medium-sized man wearing loose clothing.

Sidney couldn't see that his actions could be perceived as the prelude to a theft, given the circumstances under which cabbies have to operate. He's like many people, oblivious to the fact that their actions speak may volumes about how they may act in the future. No explanation would have convinced him otherwise.

With evident anger, Sidney handed me a ten dollar bill. I gave him a dollar, although I could have rightly returned him only sixty cents.

Grabbing his garbage bag, Sidney blurted out, "I was gonna give you that dollar as a tip! But because of what you said, I won't!"

After years of hearing this king of crap, I couldn't help it. I let fly:

"Shut up! You were not, so don't lie and tell me you were. Garbage bag haulin', money-grubbing, 'I really don't want to pay more than six dollars', steppin'-out-of-the-cab-to-pay-me people like you never do! So have a nice day!"

His response was predictable.

"You're an asshole, do you know that?"

"Yep. And damn proud to be one. I earned the title, and wear it with pride! See ya, and I'm damn sure I wouldn't want to be ya!"

Damn, after years of taking crap from literally hundreds of people who've played the "I would tip you, but..." game, in all of it's manifestations, it felt good to finally let all that anger out. I felt like I would have after having having divested myself of a three-week colon blockage!

I forgave myself for my lack of professionalism, and dropping the tranny into 'Drive,' I cruised away to my next fare.

Have a nice day, Sidney. Have a nice effing day! No cabbie would buy your bullshit.

Thanks for listening.

Sincerely, The Cab Guy

2 comments:

Kyt Dotson said...

I neglected to reply to this when I first saw it, but -- it reminded me of some of the passages from Mean Streets (a book about nighttime taxi driving by a hack in Toronto.)

He had some choice things to say about thievery.

What is the rate at which you run into these scamming-type people? Phoenix is more than big enough to have all sorts, I suppose. Driving out there over the years has probably helped your spidey-sense a lot, I figure.

What's a typical month? Or are they more measurable in per-year?

Ronald Matthew Kelly said...

Kyt,

You always ask such insightful (or maybe incite-ful... giggle) questions, which is why I so much appreciate having you as a constant visitor to RR&TT.

It's intersting to think that, although I keep all sorts of statistics to help me analyze my business, I've never even thought to make some sort of notation for suspected scammers. I do record every single trip I make, noting: the zone in which I pickup and drop off; time on the call (from reception to drop-off); whether payment was cash, credit, or a prepaid voucher; and track my "no shows" as well as "no pays." I think I will start noting suspect scammers, or suspect situations.

As to the rate that scammers show up, my gut instinct is that about five to ten percent of all cash or credit calls trigger my "spidey sense," or as I call it, the "pucker factor." Some of these lead to payment issues which are generally resolved in my favor with neglible hassle. In other cases, the customer said or did something to cause me to pick up the red flag and stop worrying (such as handing me the estimated fare without prompting).

I have long requested payment in advance when my "pucker factor" is very high. I strive to handle these situations as well as I can, maintaining my professionalism and regard for the customer's dignity. Most people submit to the request with minimal resistance. Obviously, the ones that don't are invited to seek another mode of transportation.

I have considered putting a sign in the back of my cab stating that all passengers must place a deposit with me prior to the start of their trip, but have held off doing so. I'm sure the day will come when this will have to happen.

Please see my posting from November 13, 2007, "Australian Cab Fare Prepayment Debate" for more details, and how other cabbies around the world feel about this issue.

Thanks again for your loyalty, Kyt.

The Cab Guy

PS - My friend Johnny Wraith (JohnnyWraithStories.com, link on sidebar) loves your website, and your comments here.